How do I connect via FTP?

How do I connect via FTP?

How To Access FTP

You can use different third party client software to connect through FTP, though we recommend using Filezilla since it works best with our system. You can learn how to connect to your FTP using Filezilla here.

How To Download An FTP Client

Each FTP client is differently set up, but each should have the same basic configuration. The following steps will use FileZilla FTP Client, a free, open-source program.

  1. Download FileZilla from the following link:

  2. Complete the installation of the program on your computer.

  3. Open FileZilla.


How To Connect To My Website

  1. You will be using the Quickconnect feature in FileZilla as soon as the program opens. The information you require can be found in your CHI account by going to the initial page of your shared hosting service.

  2. Fill in the following information at the top of the screen:
    1. Host: Enter your (Replace with your domain name, the server name, or the server's IP address)

    2. Username: Enter your cPanel username

    3. Password: Enter your cPanel password

    4. Port: Leave this field blank

  3. After filling in the information, click “Quickconnect.”

3. After connecting, you will want to double-click the "public_html/" or the "www/" folder. This is your root access point for your website and serves as the top level of importing any files. You will then drag your files that you want from the LEFT side of your screen to the RIGHT side of the screen. This should upload your site files.

If you encounter any errors or problems with this process, please contact our technical support department. They will be happy to help resolve any issues you may experience.

    • Related Articles

    • How To Create A Backup of A Website Via FTP

      When making a local backup via FTP, you will copy and paste the files from the folder on the server to another folder on your computer. This is almost identical to how you would copy files on your computer, the difference is that you will use ...
    • How To Add FTP Accounts In Your cPanel

      This article was created to assist you with the setup a FTP account in cPanel. Step 1: Log into your CHI dashboard at Step 2: Navigate to your shared hosting cPanel account. Step 3: Under the “Files” section click the “FTP ...
    • How To Upload Files To My Website

      *This article applies to all CHI Shared Hosting and Reseller services. This article was created to assist you in uploading files to your hosting account. The easiest and most preferred method for uploading files is to use an FTP Client. How To Access ...
    • How To Resolve FTP Connection Is Not working

      There have been a few reports of clients who are trying to connect to their web hosting account using an FTP client who are not able to make a successful connection. If you are using an SSL/TLS connection instead of normal FTP or SFTP without ...
    • How To Access Your Account Via SSH

      This article will assist you in gaining access to your Website through SSH. SSH is a secure way of transferring information (including files) between computers on a network. In order to be able to use SSH you must have purchased a package that ...